Roll the RoofOperations · Automation
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quail-ac-001CompletedHVACurgent

AC running but house still 84°

2293 Quail Drive, Austin · reported by Alice Chen

Timeline
  1. Message received
    8:12 AM
    Alice Chen· "The AC is running, but the house is still 84 degrees."
  2. Person matched
    8:12 AM
    System· Alice Chen · tenant
  3. Property matched
    8:12 AM
    System· 2293 Quail Drive
  4. Issue classified as HVAC
    8:12 AM
    System· Suggested · 92%
  5. Urgency detected
    8:12 AM
    System· Urgent
  6. HVAC Roll checked
    8:12 AM
    System· 2 providers on the Roll
  7. Primary provider selected
    8:14 AM
    System· Dave's HVAC
  8. Dispatch countdown started
    8:15 AM
    System· 10:00 to respond
  9. Offer expired — escalated to backup
    8:25 AM
    System· Offered to Summit Air
  10. Provider accepted
    8:31 AM
    Summit Air· Rosa Delgado en route
  11. Arrival window confirmed
    8:33 AM
    System· 10:30–11:00 with Alice
  12. Diagnosis
    10:55 AM
    Summit Air· Low refrigerant, capacitor wear
  13. Estimate submitted
    11:15 AM
    Summit Air· $340 · below owner threshold
  14. Owner approved
    11:17 AM
    Bob Alvarez· $340 approved (threshold $500)
  15. Work completed
    12:34 PM
    Summit Air· Before / after photos attached
  16. Invoice recorded
    12:40 PM
    System· Submitted → Approved · recorded, paid outside platform
  17. Analytics updated
    12:41 PM
    System· Response 13 min · resolution 4h 22m
Conversation
  • AC
    Alice Chen8:12 AM

    The AC is running, but the house is still 84 degrees.

  • Classified as HVAC · 92% confidence. Marked Urgent.
    8:12 AM
  • Offered to Dave's HVAC (Primary). 10:00 to respond.
    8:15 AM
  • Offer expired. Escalated to Summit Air (Backup).
    8:25 AM
  • Summit Air accepted. Arrival window 10:30–11:00.
    8:31 AM
  • SA
    Rosa Delgado10:42 AM

    Onsite. Diagnosing now.

  • Estimate submitted: $340 (low refrigerant, capacitor wear).
    11:15 AM
  • BA
    Bob Alvarez11:17 AM

    Approved.

Owner approval
$340
of $500 threshold
approved
Approved by Bob Alvarez · Jul 5, 11:17 AM
Dispatch status
Escalated to Backup · accepted
OFFER EXPIRED
Escalation triggered

Dave's HVAC did not respond within 10 minutes. Offer passed to the next provider on the Roll.

Provider chain
DR
Dave's HVACPrimary
8m avg Consent
Expired
SA
Summit AirBackup
14m avg Consent
Accepted
Property & occupant
2293 Quail Drive
Austin, TX · single family · 1 unit
AC
Alice Chen
Resident · alice.chen@fastmail.com
HVAC asset
Trane XR14
installed 2011
warranty expiring Sept 2026
Invoice
$340
Recorded · offline
Recorded — paid outside platform
Completion photos
Before
After